Requesting Support

Please use our online support form [ link ] to contact our technical support department. This will ensure that we have the proper information in order to direct your request to the correct personnel. A support ticket will be created and you can log into our online support area [ link ] to view the progress of your request.

If require immediate assistance, you can also email technical support directly. Call center is available between the hours of 9:00am - 6:00pm Central Standard Time (CST). Please make sure that you have your support issue number or order number available when you email us.

Contact Information:
Name:
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Email:
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Company:
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Phone:
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Order Number:
Product Information:
Product:
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Version:
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Platform:
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Computer Information:
Operating System:
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Service Pack:
SDK's Installed:
Title of Problem:
Brief Summary:
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Problem Details:Required

Please explain the problem you are having. Be as descriptive as possible, including steps to recreate the problem. If it can be reproduced using one of the supplied samples please indicate which project was used. We may need to contact you for further information, or if we have trouble reproducing the problem.

File Attachment:
Attach file to be submitted with your support request.